Index

TECHNICAL SUPPORT FUNDAMENTALS

  1. INTRO -> IT
    1. HISTORY OF COMPUTING
    2. DIGITAL LOGIC
    3. COMPUTER ARCHITECTURE LAYER
  2. HARDWARE
    1. The Modern Computer
    2. MOBILE DEVICES
    3. PERIPHERALS
    4. STARTING IT UP
  3. OPERATING SYSTEM
    1. INTO KERNEL
    2. USER SPACE
    3. INSTALLING OS
  4. NETWORKING
    1. INTERNET
  5. SOFTWARE
  6. TROUBLESHOOTING

TROUBLESHOOTING

The ability to diagnose and solve the problem.

ASK QUESTIONS!
ISOLATING THE PROBLEM -> ROOT cause
FOLLOW THE COOKIES
ERROR MESSAGES
FASTEST WAY

CUSTOMER SERVICE :
• Exibhiting empathy
• Being concious of your tone
• Acknowledging the person
• Developing Trust

DOCUMENTATION :
Tickets : documenting an issue
Bugs

Bugzira , JIRA , Redmine



Linked file: resume1.pdf

Linked file: resume2.pdf