Index

TECHNICAL SUPPORT FUNDAMENTALS

  1. INTRO -> IT
    1. HISTORY OF COMPUTING
    2. DIGITAL LOGIC
    3. COMPUTER ARCHITECTURE LAYER
  2. HARDWARE
    1. The Modern Computer
    2. MOBILE DEVICES
    3. PERIPHERALS
    4. STARTING IT UP
  3. OPERATING SYSTEM
    1. INTO KERNEL
    2. USER SPACE
    3. INSTALLING OS
  4. NETWORKING
    1. INTERNET
  5. SOFTWARE
  6. TROUBLESHOOTING

INTRO -> IT

Information Technology : The use of digital technology, like computers and the internet, to store and process data into useful information.

DIGITAL DIVIDE : line that divides people who are it literate and illiterate.

IT specialist : helps in ensuring that an organization's technology is working smoothly.
• Managing
• Installing
• Maintaining
• Troubleshooting
• Configuring

*FAILURE AS FEEDBACK*
IT jobs are going to grow up by 12%
Opportunity